Quality


ISO 9001 & EN9120 certified

A Quality Management System (QMS) is developed and implemented :

•  To comply with the requirements of ISO9001 & EN9120
•  To relate to the business requirements and activities of Toulouse Air Spares
    which affect product/service quality
•  To continually improve the effectiveness of our business

By using the Quality Policy, quality objectives, internal and external audit results, customer feedback, data analysis, corrective and preventive actions, and outputs from the Management Review meetings, we strive to continuously improve the effectiveness of the QMS.

Download ISO 9001 certificate
Download EN 9120 certificate
Download Quality Manual


CUSTOMER SATISFACTION

The mission of the TOULOUSE AIR SPARES team is:

•  To provide an exceptional service quality
•  To provide an exceptional product quality
•  To ensure that all contract requirements are met
•  To respect the lead-times: On time delivery

Our commitment is to provide you with the highest quality products and customer service. We always appreciate feedback from our customers, so please feel free to e-mail contact@toulouseairspares.com with any comments or suggestions on how we may improve our commitment to you or complete our Customer Survey.

Download Customer Survey


SUPPLIERS

All suppliers are evaluated and selected on their ability to provide the products
and services required by TOULOUSE AIR SPARES and its customers.

The performance of our suppliers is continuously monitored :

•  Conformity of products
•  On Time Delivery
•  Quality of services
•  Evaluation scope is in place to prevent purchase of counterfeit parts


IDENTIFICATION AND TRACEABILITY

The specialised computer software used by TOULOUSE AIR SPARES permits product
identification and traceability from receipt, through all stages of handling, storage and delivery.

Traceability will be maintained to either the production source or a FAA/EASA certificate holder.